Refund & Cancellation Policy
At Luxurime, every experience we curate is thoughtfully arranged to meet the unique preferences of our clients. Because many of our services involve reservations with exclusive partners and third-party providers, cancellation and refund policies may vary depending on the specific service booked.
Bookings & Deposits
A booking is considered confirmed once the required deposit or full payment has been received.
Certain services may require advance deposits to secure reservations with our partners. These deposits may be non-refundable depending on the provider’s policies and the nature of the experience.
Cancellations
Cancellation terms vary based on the service and partner involved. In general:
- Deposits may be non-refundable once a reservation has been secured.
- Cancellation fees may apply depending on how close the cancellation is to the scheduled service date.
- Late cancellations may result in partial or full retention of the booking amount.
Specific cancellation terms will always be communicated during the booking process.
Booking Modifications
Requests to modify a booking—such as changes to dates, services, or arrangements—will be accommodated whenever possible, subject to availability.
Additional fees or price adjustments may apply depending on the changes requested.
Concierge & Custom Services
For bespoke experiences, concierge services, or special reservations arranged on your behalf, certain costs may be non-refundable once arrangements have been confirmed or payments have been made to third-party partners.
Force Majeure
Luxurime is not responsible for cancellations or service interruptions caused by circumstances beyond our control, including but not limited to:
- Severe weather conditions
- Government regulations or travel restrictions
- Natural disasters
- Transportation disruptions
- Political or public safety events
In such situations, refunds or credits will depend on the policies of the relevant service provider.
Refund Processing
Where refunds are applicable, they will be processed using the original payment method unless otherwise agreed.
Refund processing times may vary depending on the payment provider or financial institution.
